Express Scripts: Placed an order via automated system * weeks ag...
A Express Scripts customer review by GetHuman user ~bl from November 7th, 2017
Background on ~bl's case
GetHuman: ~bl - can you tell our other Express Scripts customers when your case took place?
~bl: Yes. It was morning, on October 31st.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~bl a list of common Express Scripts problems)
~bl: "Returns" was why I was trying to call.
~bl's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bl: Placed an order via automated system * weeks ago. STILL have not received medicine. I called and was told that the reason I have not received it is because the mail does not run there on the weekends.? US mail does run on weekends and this is their shipping method.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~bl: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bl: I'd give them a five out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~bl: For that I would say three out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~bl: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bl taken from his Express Scripts customer service problem that occurred on October 31st, 2017.