Express Scripts: Someone needs to start a class-action against t...
A Express Scripts customer review by GetHuman user ~hate it from November 4th, 2017
Background on ~hate it 's case
GetHuman: ~hate it - can you tell our other Express Scripts customers when your case took place?
~hate it : Yup. It was afternoon, on October 28th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~hate it a list of common Express Scripts problems)
~hate it : "Place an Order" was why I was trying to call.
~hate it 's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hate it : Someone needs to start a class-action against the Pharmacy Express Scripts!!! They mess up people money they either take it w*o permission, or don't take it at all & member doesn't know for months then they want it all at once, mess up ppl insurance, can't keep up with the copay assistance programs to help individuals with their copay amts billing them months later & then they won't pay, letting the programs expires & then letting the member be the fall-guy, the ppl in Orlando are LAZY & GOOD FOR NOTHING & helping to make the company more of a mess..WHAT WAS WELLPOINT THINKING!!! in selling their million$ baby to a company that don't know what the **** they are doing!!! Orlando ppl sitting down there in shorts sets & flip-flops must be looking out at the sand or rather got their heads in the sand THIS COMPANY *****!! & why isn't a civil or class action lawsuit been done on them yet..WAKE UP MEMBERS!!! and there are a lot of you that can get this company to start doing right by you or g
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~hate it : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hate it : I'd give them a five out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~hate it : For that I would say three out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~hate it : Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hate it taken from his Express Scripts customer service problem that occurred on October 28th, 2017.