Express Scripts: There is not enought room to explain their path...
A Express Scripts customer review by GetHuman user ~lori from November 2nd, 2017
Background on ~lori's case
GetHuman: ~lori - can you tell our other Express Scripts customers when your case took place?
~lori: Yeah. It was evening, on October 24th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~lori a list of common Express Scripts problems)
~lori: "Product information" was why I was trying to call.
~lori's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lori: There is not enought room to explain their pathetic handling of my prescriptions. We sent in * in August and only * was filled. There was a different reason each time I asked a different person as to what the problem was.*Like a fool, I tried to use them again recently. I sent in * prescriptions (same exact ones as in August), and after * weeks and literally ** phone calls (of about ** minutes each), we still don't know for sure IF the prescriptions have been filled and if they have, WHEN they will be shipped. The tracking * they provide is not valid. **NextRX was great - never any problems. This company is HORRIBLE!!!
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~lori: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lori: I'd give them a five out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~lori: For that I would say five out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~lori: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lori taken from his Express Scripts customer service problem that occurred on October 24th, 2017.