Express Scripts: They keep sending me the wrong pills and chargi...

A Express Scripts customer review by GetHuman user ~Fed Up from November 6th, 2017

Background on ~Fed Up's case

GetHuman: ~Fed Up - can you tell our other Express Scripts customers when your case took place?
~Fed Up: Yeah. It was morning, on November 5th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
~Fed Up: I used the 800-206-4005 number I found for on the GetHuman Express Scripts customer phone number page I was on: Express Scripts Customer Service Phone Number
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~Fed Up a list of common Express Scripts problems)
~Fed Up: "Product information" was why I was trying to call.

~Fed Up's review of Express Scripts customer service

GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fed Up: They keep sending me the wrong pills and charging me for them. Ive called and talked to them numerous times, did everything they told me to do and they still keep messing up. They are rude on the phone and very unhelpful.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~Fed Up: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fed Up: I'd give them a five out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~Fed Up: For that I would say three out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~Fed Up: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fed Up taken from his Express Scripts customer service problem that occurred on November 5th, 2017.

Express Scripts

3.44 of 5 stars | 189 reviews

~Fed Up's Express Scripts Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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