Express Scripts: WOW! I always have trouble with their automat...

A Express Scripts customer review by GetHuman user GetHuman-321408 from November 4th, 2017

Background on GetHuman-321408's case

GetHuman: GetHuman-321408 - can you tell our other Express Scripts customers when your case took place?
GetHuman-321408: Yup. It was morning, on October 26th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman-321408: I used the 800-206-4005 number I found for on the GetHuman Express Scripts customer phone number page I was on: Express Scripts Customer Service Phone Number
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-321408 a list of common Express Scripts problems)
GetHuman-321408: "Complaint" was why I was trying to call.

GetHuman-321408's review of Express Scripts customer service

GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-321408: WOW! I always have trouble with their automated system and their website. Actually, talking to a human being that could assist me to answer all my questions was a big help. Thanks to you gethuman.com!!
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
GetHuman-321408: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-321408: I'd give them a five out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
GetHuman-321408: For that I would say two out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
GetHuman-321408: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-321408 taken from his Express Scripts customer service problem that occurred on October 26th, 2017.

Express Scripts

3.44 of 5 stars | 189 reviews

GetHuman-321408's Express Scripts Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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