Express Scripts: Worst experience I've ever had with insurance.I...
A Express Scripts customer review by GetHuman user ~very unhappy from November 7th, 2017
Background on ~very unhappy's case
GetHuman: ~very unhappy - can you tell our other Express Scripts customers when your case took place?
~very unhappy: Yes. It was morning, on November 3rd.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~very unhappy a list of common Express Scripts problems)
~very unhappy: "Returns" was why I was trying to call.
~very unhappy's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~very unhappy: Worst experience I've ever had with insurance.I requested a prescription ** days ago and still waiting for approval. Helpless.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~very unhappy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~very unhappy: I'd give them a five out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~very unhappy: For that I would say one out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~very unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~very unhappy taken from his Express Scripts customer service problem that occurred on November 3rd, 2017.