FAO Schwarz: They have bad website and processes. It took f...
A FAO Schwarz customer review by GetHuman user ~neveragain from November 19th, 2017
Background on ~neveragain 's case
GetHuman: ~neveragain - can you tell our other FAO Schwarz customers when your case took place?
~neveragain : Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to FAO Schwarz, and if so, how?
GetHuman: And which of these common FAO Schwarz customer issues best describes the reason you wanted to talk to them?
(Shows ~neveragain a list of common FAO Schwarz problems)
~neveragain : "Returns" was why I was trying to call.
~neveragain 's review of FAO Schwarz customer service
GetHuman: So how would you sum up your experience for GetHuman's FAO Schwarz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~neveragain : They have bad website and processes. It took forever to get a person. The first person was fine. The supervisor was poor.
GetHuman: Let's quantify your experience contacting FAO Schwarz. On a scale of 1 to 5, how easy is it go get help on a FAO Schwarz problem?
~neveragain : I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~neveragain : I'd give them a three out of five on communication.
GetHuman: And what about FAO Schwarz's ability to quickly and effectively address your problem?
~neveragain : For that I would say one out of five.
GetHuman: And finally- any advice for other FAO Schwarz customers?
~neveragain : Call them early in the day or late. Don't forget any personal or account information you might need for FAO Schwarz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~neveragain taken from his FAO Schwarz customer service problem that occurred on November 17th, 2017.
FAO Schwarz
1.67 of 5 stars | 2 reviews
~neveragain 's FAO Schwarz Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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