FAO Schwarz: no one was answering the phone on Sunday...
A FAO Schwarz customer review by GetHuman user ~Jody Jacobson from November 22nd, 2017
Background on ~Jody Jacobson's case
GetHuman: ~Jody Jacobson - can you tell our other FAO Schwarz customers when your case took place?
~Jody Jacobson: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to FAO Schwarz, and if so, how?
GetHuman: And which of these common FAO Schwarz customer issues best describes the reason you wanted to talk to them?
(Shows ~Jody Jacobson a list of common FAO Schwarz problems)
~Jody Jacobson: "Track order" was why I was trying to call.
~Jody Jacobson's review of FAO Schwarz customer service
GetHuman: So how would you sum up your experience for GetHuman's FAO Schwarz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jody Jacobson: no one was answering the phone on Sunday******** *:**PM (just the automated system)- I want to order the Melissa & Doug Plush Giraffe for express delivery to Warren New Jersey.*It would have been nice to know when the phone sales department was open for business
GetHuman: Let's quantify your experience contacting FAO Schwarz. On a scale of 1 to 5, how easy is it go get help on a FAO Schwarz problem?
~Jody Jacobson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jody Jacobson: I'd give them a two out of five on communication.
GetHuman: And what about FAO Schwarz's ability to quickly and effectively address your problem?
~Jody Jacobson: For that I would say one out of five.
GetHuman: And finally- any advice for other FAO Schwarz customers?
~Jody Jacobson: Call them early in the day or late. Don't forget any personal or account information you might need for FAO Schwarz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jody Jacobson taken from his FAO Schwarz customer service problem that occurred on November 19th, 2017.
FAO Schwarz
1.67 of 5 stars | 2 reviews
~Jody Jacobson's FAO Schwarz Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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