FTD.com: Customer service was horrible. I received a bea...
A FTD.com customer review by GetHuman user ~Sara619 from November 12th, 2017
Background on ~Sara619's case
GetHuman: ~Sara619 - can you tell our other FTD.com customers when your case took place?
~Sara619: Yes I can. It was middle of the night, on November 9th.
GetHuman: Did you reach out to FTD.com, and if so, how?
GetHuman: And which of these common FTD.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Sara619 a list of common FTD.com problems)
~Sara619: "Returns" was why I was trying to call.
~Sara619's review of FTD.com customer service
GetHuman: So how would you sum up your experience for GetHuman's FTD.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sara619: Customer service was horrible. I received a bear not the jade bonsai that was ordered. We were not able to commicate wit anyone. My email is sarasmiles***gmail.com. We would like the plant. I am still in the hospial after and would like to receive what was ordered to cheer me up. I am very surprised that ftd. come would have this poor service
GetHuman: Let's quantify your experience contacting FTD.com. On a scale of 1 to 5, how easy is it go get help on a FTD.com problem?
~Sara619: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sara619: I'd give them a four out of five on communication.
GetHuman: And what about FTD.com's ability to quickly and effectively address your problem?
~Sara619: For that I would say one out of five.
GetHuman: And finally- any advice for other FTD.com customers?
~Sara619: Call them early in the day or late. Don't forget any personal or account information you might need for FTD.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sara619 taken from his FTD.com customer service problem that occurred on November 9th, 2017.