FTD.com: DO NOT ORDER FROM THIS COMPANY! I ordered flow...
A FTD.com customer review by GetHuman user ~maeweb from November 5th, 2017
Background on ~maeweb's case
GetHuman: ~maeweb - can you tell our other FTD.com customers when your case took place?
~maeweb: Yes. It was evening, on November 1st.
GetHuman: Did you reach out to FTD.com, and if so, how?
GetHuman: And which of these common FTD.com customer issues best describes the reason you wanted to talk to them?
(Shows ~maeweb a list of common FTD.com problems)
~maeweb: "Overcharge/Strange charge" was why I was trying to call.
~maeweb's review of FTD.com customer service
GetHuman: So how would you sum up your experience for GetHuman's FTD.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~maeweb: DO NOT ORDER FROM THIS COMPANY! I ordered flowers for my mother to come with a note from her grandkids. I requested them be delivered Saturday or Sunday, I received a confirmation for the order. The flowers were to go to Sunrise Hair Salon in Old Town Alexandria, VA. She owns the place and was quite busy on Mother's Day weekend, so there was no reason for what happened. **I called her this morning (Wednesday) to see how she liked the flowers since she hasn't mentioned anything yet. She never got them! I contacted FTD about *:** and it took until *:** to hear from anyone! They said that the florist was not able to reach her by phone and asked if I had another number. WHY WOULD THEY CALL HER? What is the point of suprising someone with flowers if someone is going to call them?**At *:** I get another call addressing my complaint offering me a **% discount, that then became **%. I explained that this was of no use to me, that the point wasn't just to send flowers, the kids could
GetHuman: Let's quantify your experience contacting FTD.com. On a scale of 1 to 5, how easy is it go get help on a FTD.com problem?
~maeweb: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~maeweb: I'd give them a one out of five on communication.
GetHuman: And what about FTD.com's ability to quickly and effectively address your problem?
~maeweb: For that I would say two out of five.
GetHuman: And finally- any advice for other FTD.com customers?
~maeweb: Call them early in the day or late. Don't forget any personal or account information you might need for FTD.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~maeweb taken from his FTD.com customer service problem that occurred on November 1st, 2017.