FTD.com: Flowers had not been delivered on ***** by late...
A FTD.com customer review by GetHuman user GetHuman-276787 from November 19th, 2017
Background on GetHuman-276787's case
GetHuman: GetHuman-276787 - can you tell our other FTD.com customers when your case took place?
GetHuman-276787: Yeah. It was morning, on November 12th.
GetHuman: Did you reach out to FTD.com, and if so, how?
GetHuman: And which of these common FTD.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-276787 a list of common FTD.com problems)
GetHuman-276787: "Returns" was why I was trying to call.
GetHuman-276787's review of FTD.com customer service
GetHuman: So how would you sum up your experience for GetHuman's FTD.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-276787: Flowers had not been delivered on ***** by late afternoon when I went for last mail pick up before Christmas. I did not go out ***** and when I went to the gate to leave for my doctor visit they were at the gate & there was mud and evidence that javelina or some other critter had tried unsuccessfully to get into the pkg. Overnight temp was low **s, flowers were not in good shape. Why wasn't I called (Number was on pkg)& it was to be a surprise for me from my daughter. I know she would not be happy with service. Gate was not locked & delivery to porch or me personally has been done on several occasions, Order ********,Susan & Jim Gatlin Acct. **** I believe credit should be given to their account or replacement made. Norma Ward
GetHuman: Let's quantify your experience contacting FTD.com. On a scale of 1 to 5, how easy is it go get help on a FTD.com problem?
GetHuman-276787: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-276787: I'd give them a five out of five on communication.
GetHuman: And what about FTD.com's ability to quickly and effectively address your problem?
GetHuman-276787: For that I would say one out of five.
GetHuman: And finally- any advice for other FTD.com customers?
GetHuman-276787: Call them early in the day or late. Don't forget any personal or account information you might need for FTD.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-276787 taken from his FTD.com customer service problem that occurred on November 12th, 2017.