FTD.com: Horrible customer service. They did not deliver...

A FTD.com customer review by GetHuman user ~Martha from November 2nd, 2017

Background on ~Martha's case

GetHuman: ~Martha - can you tell our other FTD.com customers when your case took place?
~Martha: Yes I can. It was middle of the night, on November 1st.
GetHuman: Did you reach out to FTD.com, and if so, how?
~Martha: I used the 800-736-3383 number I found for on the GetHuman FTD.com customer phone number page I was on: FTD.com Customer Service Phone Number
GetHuman: And which of these common FTD.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Martha a list of common FTD.com problems)
~Martha: "Complaint" was why I was trying to call.

~Martha's review of FTD.com customer service

GetHuman: So how would you sum up your experience for GetHuman's FTD.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Martha: Horrible customer service. They did not deliver the flowers I ordered. They delivered a cheap replacement.Never responded to my inquiry. I called customer service. They did not seem to care at all. Asked to speak with a manager. He promised he would call me back by the end of the day. He never did. Never will use this company again.
GetHuman: Let's quantify your experience contacting FTD.com. On a scale of 1 to 5, how easy is it go get help on a FTD.com problem?
~Martha: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Martha: I'd give them a four out of five on communication.
GetHuman: And what about FTD.com's ability to quickly and effectively address your problem?
~Martha: For that I would say one out of five.
GetHuman: And finally- any advice for other FTD.com customers?
~Martha: Call them early in the day or late. Don't forget any personal or account information you might need for FTD.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Martha taken from his FTD.com customer service problem that occurred on November 1st, 2017.

FTD.com

3.40 of 5 stars | 27 reviews

~Martha's FTD.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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