FTD.com: I've used FTD for years. Yesterday I ordered a...
A FTD.com customer review by GetHuman user ~No Punches Pulled from October 30th, 2017
Background on ~No Punches Pulled's case
GetHuman: ~No Punches Pulled - can you tell our other FTD.com customers when your case took place?
~No Punches Pulled: Yes. It was evening, on October 24th.
GetHuman: Did you reach out to FTD.com, and if so, how?
GetHuman: And which of these common FTD.com customer issues best describes the reason you wanted to talk to them?
(Shows ~No Punches Pulled a list of common FTD.com problems)
~No Punches Pulled: "Warranty claim" was why I was trying to call.
~No Punches Pulled's review of FTD.com customer service
GetHuman: So how would you sum up your experience for GetHuman's FTD.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~No Punches Pulled: I've used FTD for years. Yesterday I ordered a Mother's Day bouquet (and Godiva Chocolates) and when the rep. came back with my total... it was $** higher than it should have been. When I inquired I was told that "Shipping & Handling" were not included in the prices displayed online. Obviously this is ridiculous!! FTD is a delivery business after all and the website *used to* list the *total* price... as does most of their competitors. I was informed that FTD recently changed this on the website. This is a dishonest, back-door tactic to take advantage of people!**After threatening to cancel the order and never do business with FTD, the rep. spoke to a manager and had the order reduced to what it "should have been" without the hidden charges. I agreed and asked that a complaint about the 'hidden fees" be issued. Today, I called my Mom only to find out she only received the flowers (no chocolates). AND, FTD took the liberty of using my order to solicit her for some steak house. A coupon
GetHuman: Let's quantify your experience contacting FTD.com. On a scale of 1 to 5, how easy is it go get help on a FTD.com problem?
~No Punches Pulled: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~No Punches Pulled: I'd give them a five out of five on communication.
GetHuman: And what about FTD.com's ability to quickly and effectively address your problem?
~No Punches Pulled: For that I would say four out of five.
GetHuman: And finally- any advice for other FTD.com customers?
~No Punches Pulled: Call them early in the day or late. Don't forget any personal or account information you might need for FTD.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~No Punches Pulled taken from his FTD.com customer service problem that occurred on October 24th, 2017.