FTD.com: Im going to be brutally honest , Im no longer g...
A FTD.com customer review by GetHuman user ~heart broken from November 20th, 2017
Background on ~heart broken's case
GetHuman: ~heart broken - can you tell our other FTD.com customers when your case took place?
~heart broken: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to FTD.com, and if so, how?
GetHuman: And which of these common FTD.com customer issues best describes the reason you wanted to talk to them?
(Shows ~heart broken a list of common FTD.com problems)
~heart broken: "Change order" was why I was trying to call.
~heart broken's review of FTD.com customer service
GetHuman: So how would you sum up your experience for GetHuman's FTD.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~heart broken: Im going to be brutally honest , Im no longer going to do any business with a company that sources customer service reps over seas, there clueless, they dont have the correct answers on there rebutal sheet and its time consumeing. Frustrated no more, They lost my business and it will remain that way. Pro flowers a go go
GetHuman: Let's quantify your experience contacting FTD.com. On a scale of 1 to 5, how easy is it go get help on a FTD.com problem?
~heart broken: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~heart broken: I'd give them a five out of five on communication.
GetHuman: And what about FTD.com's ability to quickly and effectively address your problem?
~heart broken: For that I would say three out of five.
GetHuman: And finally- any advice for other FTD.com customers?
~heart broken: Call them early in the day or late. Don't forget any personal or account information you might need for FTD.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~heart broken taken from his FTD.com customer service problem that occurred on November 18th, 2017.