FTD.com: Ordered flowers to be delivered on May * for Mo...
A FTD.com customer review by GetHuman user ~Cynthiasun79 from October 30th, 2017
Background on ~Cynthiasun79's case
GetHuman: ~Cynthiasun79 - can you tell our other FTD.com customers when your case took place?
~Cynthiasun79: Yup. It was morning, on October 21st.
GetHuman: Did you reach out to FTD.com, and if so, how?
GetHuman: And which of these common FTD.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Cynthiasun79 a list of common FTD.com problems)
~Cynthiasun79: "Change order" was why I was trying to call.
~Cynthiasun79's review of FTD.com customer service
GetHuman: So how would you sum up your experience for GetHuman's FTD.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cynthiasun79: Ordered flowers to be delivered on May * for Mother's Day. The issue started the previous Saturday when a rep called me to change my order. I made the changes, confirmed the order on Monday. I had two orders being shipped out by FTD, and when I received confirmation on *** for the deliver of one of the orders and not the other I called Customer Service and they said the order was cancelled!!!! Not only that they said my money was refunded, which it wasn't. I explained I did not receive the refund, and they told me it was not cancelled. Then I tried to work with the customer service rep to change the order and continue with the having them send the flowers immediately-because the receipent should receive the flowers on *** (the day this is all happening). They said they couldn't do that, and I told them to just give me a refund, but to send me an EMAIL of the cancellation and that I would be refunded! **I received the confirmation on May * at **:** am! **Just a note I was on t
GetHuman: Let's quantify your experience contacting FTD.com. On a scale of 1 to 5, how easy is it go get help on a FTD.com problem?
~Cynthiasun79: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cynthiasun79: I'd give them a five out of five on communication.
GetHuman: And what about FTD.com's ability to quickly and effectively address your problem?
~Cynthiasun79: For that I would say three out of five.
GetHuman: And finally- any advice for other FTD.com customers?
~Cynthiasun79: Call them early in the day or late. Don't forget any personal or account information you might need for FTD.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cynthiasun79 taken from his FTD.com customer service problem that occurred on October 21st, 2017.