FTD.com: first call csr hung up claimimng she could not...
A FTD.com customer review by GetHuman user ~puppaloo7 from November 3rd, 2017
Background on ~puppaloo7's case
GetHuman: ~puppaloo7 - can you tell our other FTD.com customers when your case took place?
~puppaloo7: Yes I can. It was middle of the night, on October 25th.
GetHuman: Did you reach out to FTD.com, and if so, how?
GetHuman: And which of these common FTD.com customer issues best describes the reason you wanted to talk to them?
(Shows ~puppaloo7 a list of common FTD.com problems)
~puppaloo7: "Make a purchase" was why I was trying to call.
~puppaloo7's review of FTD.com customer service
GetHuman: So how would you sum up your experience for GetHuman's FTD.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~puppaloo7: first call csr hung up claimimng she could not understand me second call csr spoke w supervisor regarding my problem and assured me that my order was canceled only to receive an email * hrs later informing me that it was impossible to do so .Am now on hold for ** minutes to attempt to speak to another csr to straighten this out
GetHuman: Let's quantify your experience contacting FTD.com. On a scale of 1 to 5, how easy is it go get help on a FTD.com problem?
~puppaloo7: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~puppaloo7: I'd give them a two out of five on communication.
GetHuman: And what about FTD.com's ability to quickly and effectively address your problem?
~puppaloo7: For that I would say one out of five.
GetHuman: And finally- any advice for other FTD.com customers?
~puppaloo7: Call them early in the day or late. Don't forget any personal or account information you might need for FTD.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~puppaloo7 taken from his FTD.com customer service problem that occurred on October 25th, 2017.