Facebook: EVERYTIME I PRESS THE NUMBER THAT I WANTED IT W...
A Facebook customer review by GetHuman user GetHuman-321112 from November 26th, 2017
Background on GetHuman-321112's case
GetHuman: GetHuman-321112 - can you tell our other Facebook customers when your case took place?
GetHuman-321112: Yeah. It was late at night, on November 23rd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-321112 a list of common Facebook problems)
GetHuman-321112: "Business Page" was why I was trying to contact.
GetHuman-321112's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-321112: EVERYTIME I PRESS THE NUMBER THAT I WANTED IT WOULD ALWAYS STATE THAT THEY WERE SORRY THEY CANNOT HELP AT THIS TIME..I NEED THE NUMBER ASAP BECAUSE I AM BEING CHARGED WITH FRAUDULENT CHARGES AND I WANT ANSWERS FROM A PERSON TO TALK TO NOT ON INTERNET...
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
GetHuman-321112: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-321112: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
GetHuman-321112: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
GetHuman-321112: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-321112 taken from his Facebook customer service problem that occurred on November 23rd, 2017.