Facebook: Elnaz sixy is **yr old and he or she has **** a...
A Facebook customer review by GetHuman user ~rhonda reiter from November 26th, 2017
Background on ~rhonda reiter's case
GetHuman: ~rhonda reiter - can you tell our other Facebook customers when your case took place?
~rhonda reiter: Yeah. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~rhonda reiter a list of common Facebook problems)
~rhonda reiter: "Account hacked" was why I was trying to contact.
~rhonda reiter's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rhonda reiter: Elnaz sixy is **yr old and he or she has **** all over their profile. So real good job keeping it clean.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~rhonda reiter: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rhonda reiter: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~rhonda reiter: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~rhonda reiter: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rhonda reiter taken from his Facebook customer service problem that occurred on November 25th, 2017.