Facebook: FB does not offer phone support right now. Adv...
A Facebook customer review by GetHuman user ~larke ingersoll from November 26th, 2017
Background on ~larke ingersoll's case
GetHuman: ~larke ingersoll - can you tell our other Facebook customers when your case took place?
~larke ingersoll: Sure. It was evening, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~larke ingersoll a list of common Facebook problems)
~larke ingersoll: "Account access" was why I was trying to contact.
~larke ingersoll's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~larke ingersoll: FB does not offer phone support right now. Advised to find "help" @ bottom of my FB page, BUT THEY WILL NOT LET ME ON MY PAGE!!!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~larke ingersoll: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~larke ingersoll: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~larke ingersoll: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~larke ingersoll: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~larke ingersoll taken from his Facebook customer service problem that occurred on November 18th, 2017.