Facebook: Had my account locked and do not know why,hopel...
A Facebook customer review by GetHuman user ~bill semmens from November 26th, 2017
Background on ~bill semmens's case
GetHuman: ~bill semmens - can you tell our other Facebook customers when your case took place?
~bill semmens: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~bill semmens a list of common Facebook problems)
~bill semmens: "Account access" was why I was trying to contact.
~bill semmens's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bill semmens: Had my account locked and do not know why,hopeless response from them and am *% disabled and Facebook is discriminating against me,illegal under the Disability Discrimination Act **** and the Equality Act ****.**** company.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~bill semmens: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bill semmens: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~bill semmens: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~bill semmens: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bill semmens taken from his Facebook customer service problem that occurred on November 18th, 2017.