Facebook: Help is a joke would be nice if someone actual...
A Facebook customer review by GetHuman user ~Brenda or grandma from November 24th, 2017
Background on ~Brenda or grandma's case
GetHuman: ~Brenda or grandma - can you tell our other Facebook customers when your case took place?
~Brenda or grandma: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Brenda or grandma a list of common Facebook problems)
~Brenda or grandma: "Merge Pages" was why I was trying to contact.
~Brenda or grandma's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Brenda or grandma: Help is a joke would be nice if someone actually answered a question I have submitted the same question at least ** times. No response via email phone. Customers do not matter. But they sure want your business. I give you a dare. Call me *** *** ****. Do humans work at facebook or robots.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Brenda or grandma: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Brenda or grandma: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Brenda or grandma: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Brenda or grandma: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Brenda or grandma taken from his Facebook customer service problem that occurred on November 18th, 2017.