I can't believe a program as big as facebook do...
A Facebook customer review by GetHuman user ~Melissa Moses from November 26th, 2017
Background on ~Melissa Moses 's case
GetHuman: ~Melissa Moses - can you tell our other Facebook customers when your case took place?
~Melissa Moses : Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Melissa Moses a list of common Facebook problems)
~Melissa Moses : "Account access" was why I was trying to contact.
~Melissa Moses 's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Melissa Moses : I can't believe a program as big as facebook doesn't have a tech support team to help people figure out problems like mine i can't comment on anything since they updated the layout of the Mobile site it ***** i hate it
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Melissa Moses : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Melissa Moses : I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Melissa Moses : For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Melissa Moses : Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Melissa Moses taken from his Facebook customer service problem that occurred on November 16th, 2017.