I cannot get into my Facebook I lost my email a...
A Facebook customer review by GetHuman user ~king dee from November 27th, 2017
Background on ~king dee's case
GetHuman: ~king dee - can you tell our other Facebook customers when your case took place?
~king dee: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~king dee a list of common Facebook problems)
~king dee: "Fraud" was why I was trying to contact.
~king dee's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~king dee: I cannot get into my Facebook I lost my email and alternative email now I no longer have access to my own information this is an outrage
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~king dee: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~king dee: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~king dee: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~king dee: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~king dee taken from his Facebook customer service problem that occurred on November 19th, 2017.