Facebook: I cant even like or cmt or chat group on Facebo...
A Facebook customer review by GetHuman user ~Kryston Nguyá»…n from November 24th, 2017
Background on ~Kryston Nguyá»…n's case
GetHuman: ~Kryston Nguyá»…n - can you tell our other Facebook customers when your case took place?
~Kryston Nguyá»…n: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Kryston Nguyá»…n a list of common Facebook problems)
~Kryston Nguyá»…n: "Business Page" was why I was trying to contact.
~Kryston Nguyá»…n's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kryston Nguyá»…n: I cant even like or cmt or chat group on Facebook. I just know i get blocked and dont know the reason please tell me why.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Kryston Nguyá»…n: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kryston Nguyá»…n: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Kryston Nguyá»…n: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Kryston Nguyá»…n: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kryston Nguyá»…n taken from his Facebook customer service problem that occurred on November 17th, 2017.