Facebook: I need a person to help me fix my fb problems...
A Facebook customer review by GetHuman user ~Doty Hammons Marks from November 26th, 2017
Background on ~Doty Hammons Marks's case
GetHuman: ~Doty Hammons Marks - can you tell our other Facebook customers when your case took place?
~Doty Hammons Marks: Yes. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Doty Hammons Marks a list of common Facebook problems)
~Doty Hammons Marks: "Merge Pages" was why I was trying to contact.
~Doty Hammons Marks's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Doty Hammons Marks: I need a person to help me fix my fb problems. First time getting fb. Now there are * accounts & I can't get to either. Also it took my contact information and everyone on my list is on the second account* I need to see how to turn these * accounts into one & get my contacts off of fb. I need help and have nowhere to turn!!!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Doty Hammons Marks: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Doty Hammons Marks: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Doty Hammons Marks: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Doty Hammons Marks: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Doty Hammons Marks taken from his Facebook customer service problem that occurred on November 23rd, 2017.