Facebook: I requested help because there's a woman sharin...
A Facebook customer review by GetHuman user ~pissed in PA from November 25th, 2017
Background on ~pissed in PA's case
GetHuman: ~pissed in PA - can you tell our other Facebook customers when your case took place?
~pissed in PA: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed in PA a list of common Facebook problems)
~pissed in PA: "Account hacked" was why I was trying to contact.
~pissed in PA's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed in PA: I requested help because there's a woman sharing all my personal info in groups and she has blocked me. I can no longer see her postings and Facebook is directing me to report each individual post. How can I do that if I am blocked from the content? I swear, whoever responded to me cannot read. So, apparently if people you don't know are sharing your personal contact info Facebook doesn't give a **** unless you can report each individual instance....whether you can see it or not. **What is the point of having the "report content you can't see" section if they don't understand you CAN'T SEE IT?!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~pissed in PA: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed in PA: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~pissed in PA: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~pissed in PA: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed in PA taken from his Facebook customer service problem that occurred on November 22nd, 2017.