Facebook: I was gonna ask if they can send the code to lo...
A Facebook customer review by GetHuman user ~Ariel Rodriguez from November 26th, 2017
Background on ~Ariel Rodriguez's case
GetHuman: ~Ariel Rodriguez - can you tell our other Facebook customers when your case took place?
~Ariel Rodriguez: Yeah. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Ariel Rodriguez a list of common Facebook problems)
~Ariel Rodriguez: "Ads Account Issue" was why I was trying to contact.
~Ariel Rodriguez's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ariel Rodriguez: I was gonna ask if they can send the code to log in to my NEW NUMBER but in order to do that i need to email them back and i cant cause it wont let me.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Ariel Rodriguez: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ariel Rodriguez: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Ariel Rodriguez: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Ariel Rodriguez: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ariel Rodriguez taken from his Facebook customer service problem that occurred on November 22nd, 2017.