Suddenly I get facebook in some foreign languag...
A Facebook customer review by GetHuman user ~Ferman Varnell from November 27th, 2017
Background on ~Ferman Varnell's case
GetHuman: ~Ferman Varnell - can you tell our other Facebook customers when your case took place?
~Ferman Varnell: Yes. It was morning, on November 20th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Ferman Varnell a list of common Facebook problems)
~Ferman Varnell: "Refund" was why I was trying to contact.
~Ferman Varnell's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ferman Varnell: Suddenly I get facebook in some foreign language. When I try to access facebook to change it back to english, I don't understand the language to see what to do. PLEASE CHANGE ME BACK TO ENGLISH!!!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Ferman Varnell: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ferman Varnell: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Ferman Varnell: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Ferman Varnell: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ferman Varnell taken from his Facebook customer service problem that occurred on November 20th, 2017.