Facebook: The recorded message says a link to problems on...
A Facebook customer review by GetHuman user ~Soon to quit Facebook from November 22nd, 2017
Background on ~Soon to quit Facebook's case
GetHuman: ~Soon to quit Facebook - can you tell our other Facebook customers when your case took place?
~Soon to quit Facebook: Yes. It was late at night, on November 20th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Soon to quit Facebook a list of common Facebook problems)
~Soon to quit Facebook: "Flagged Post" was why I was trying to contact.
~Soon to quit Facebook's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Soon to quit Facebook: The recorded message says a link to problems on Facebook is located on the bottom of the logon page. DUH! If I could log into my account, I wouldn't need to read that message! That idea of "help" is as useless as an ashtray on a motorcycle!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Soon to quit Facebook: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Soon to quit Facebook: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Soon to quit Facebook: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Soon to quit Facebook: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Soon to quit Facebook taken from his Facebook customer service problem that occurred on November 20th, 2017.