Facebook: You guys have a bug or somethin it's not lettin...
A Facebook customer review by GetHuman user ~Mary farmer from November 24th, 2017
Background on ~Mary farmer's case
GetHuman: ~Mary farmer - can you tell our other Facebook customers when your case took place?
~Mary farmer: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary farmer a list of common Facebook problems)
~Mary farmer: "Merge Pages" was why I was trying to contact.
~Mary farmer's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary farmer: You guys have a bug or somethin it's not letting me log on, not because I don't know my password but because you have something wrong going on. Please address it. ASAP. I'm not able to access my Facebook and that is the only way I have contact with my grandfather.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Mary farmer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary farmer: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Mary farmer: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Mary farmer: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary farmer taken from his Facebook customer service problem that occurred on November 17th, 2017.