Facebook: I can't log on to my account. I have tried to c...
A Facebook customer review by GetHuman user ~feduphuskymommy from November 28th, 2017
Background on ~feduphuskymommy's case
GetHuman: ~feduphuskymommy - can you tell our other Facebook customers when your case took place?
~feduphuskymommy: Yes. It was evening, on November 26th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~feduphuskymommy a list of common Facebook problems)
~feduphuskymommy: "Recover Disabled Account" was why I was trying to contact.
~feduphuskymommy's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~feduphuskymommy: I can't log on to my account. I have tried to change the pass word by following your screens & just went round in circles. IWhen I was logged in to facebook on my PC, I had a screen that said I had malware & needed to install a facebook app to clear it. I didn't have this when I logged in via my mobile, and other users of this PC don't have the same problem. Please help, I work for a rescue & need to be in touch on facebook.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~feduphuskymommy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~feduphuskymommy: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~feduphuskymommy: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~feduphuskymommy: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~feduphuskymommy taken from his Facebook customer service problem that occurred on November 26th, 2017.