Accessing my Facebook account.
A Facebook customer review by GetHuman user GetHuman-byadega from December 1st, 2017
Background on GetHuman-byadega's case
GetHuman: GetHuman-byadega - can you tell our other Facebook customers when your case took place?
GetHuman-byadega: Yes. It was late at night, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-byadega a list of common Facebook problems)
GetHuman-byadega: "Fraud" was why I was trying to contact.
GetHuman-byadega's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-byadega: Accessing my Facebook account.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-byadega: Hi! So a few weeks ago someone tried to enter into my facebook account so I had to reset me password. I tried to log in today but I had forgotten my password and had to reset it and its telling me I have to wait ** hours to be able to use facebook. I think this is absolutely ridiculous. I wouldn't care except for the fact that I have links and information in my messages and on my page that I need to access. I need this hold removed.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
GetHuman-byadega: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-byadega: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
GetHuman-byadega: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
GetHuman-byadega: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-byadega taken from his Facebook customer service problem that occurred on November 21st, 2017.