Facebook: i am unable to comment on facebook posting made...

A Facebook customer review by GetHuman user GetHuman94878 from December 10th, 2017

Background on GetHuman94878's case

GetHuman: GetHuman94878 - can you tell our other Facebook customers when your case took place?
GetHuman94878: Sure. It was middle of the night, on December 8th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman94878: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
Shows GetHuman94878 a list of common Facebook problems
GetHuman94878: "Refund" was why I was trying to call.

GetHuman94878's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman94878: i am unable to comment on facebook posting made by a facebook friend
GetHuman: Can you tell the rest of us a bit more from what happened on 12/08/17?
GetHuman94878: when my facebook friend makes a posting i am unable to comment on it
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
GetHuman94878: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman94878: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
GetHuman94878: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
GetHuman94878: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman94878 taken from his Facebook customer service problem that occurred on December 8th, 2017.

Facebook

1.47 of 5 stars | 2518 reviews
Facebook ReviewsFacebook's Phone NumberAll Facebook contact infoGeneral Facebook customer service info
GetHuman94878's Facebook Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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