Facebook: i need to talk to someone via voice, because FB...

A Facebook customer review by GetHuman user ~nik cash from November 22nd, 2017

Background on ~nik cash's case

GetHuman: ~nik cash - can you tell our other Facebook customers when your case took place?
~nik cash: Yeah. It was morning, on November 12th.
GetHuman: Did you reach out to Facebook, and if so, how?
~nik cash: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~nik cash a list of common Facebook problems)
~nik cash: "Account access" was why I was trying to contact.

~nik cash's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nik cash: i need to talk to someone via voice, because FB is not offering the help i need changing my email address that has been terminated online*******. Anyone???
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~nik cash: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nik cash: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~nik cash: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~nik cash: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nik cash taken from his Facebook customer service problem that occurred on November 12th, 2017.

Facebook

1.47 of 5 stars | 2518 reviews

~nik cash's Facebook Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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