Facebook: i was immediately told basically not to bother...
A Facebook customer review by GetHuman user ~pat hayes from November 21st, 2017
Background on ~pat hayes's case
GetHuman: ~pat hayes - can you tell our other Facebook customers when your case took place?
~pat hayes: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~pat hayes a list of common Facebook problems)
~pat hayes: "Recover Hacked Account" was why I was trying to contact.
~pat hayes's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pat hayes: i was immediately told basically not to bother calling number listed. i cannot even get on facebook at all to get to the help screen. please send me an email at *****@***.com to help with my password which needs to be reset - got the code ****** but it didn't work. thank you.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~pat hayes: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pat hayes: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~pat hayes: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~pat hayes: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pat hayes taken from his Facebook customer service problem that occurred on November 14th, 2017.