Facebook: ive been hacked several times different account...
A Facebook customer review by GetHuman user ~stacey elizabeth tatianna no from November 24th, 2017
Background on ~stacey elizabeth tatianna no's case
GetHuman: ~stacey elizabeth tatianna no - can you tell our other Facebook customers when your case took place?
~stacey elizabeth tatianna no: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~stacey elizabeth tatianna no a list of common Facebook problems)
~stacey elizabeth tatianna no: "Update account information" was why I was trying to contact.
~stacey elizabeth tatianna no's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~stacey elizabeth tatianna no: ive been hacked several times different accounts different names trying to recover my kids pictures and have not gotten any help from u and when we call no one can assist us if this is not a safe site please do not broadcast it as one
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~stacey elizabeth tatianna no: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~stacey elizabeth tatianna no: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~stacey elizabeth tatianna no: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~stacey elizabeth tatianna no: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~stacey elizabeth tatianna no taken from his Facebook customer service problem that occurred on November 17th, 2017.