Facebook: they closed my acct for no reason and now want...

A Facebook customer review by GetHuman user ~Tall Guy from November 28th, 2017

Background on ~Tall Guy's case

GetHuman: ~Tall Guy - can you tell our other Facebook customers when your case took place?
~Tall Guy: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
~Tall Guy: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Tall Guy a list of common Facebook problems)
~Tall Guy: "Problem With a Page" was why I was trying to contact.

~Tall Guy's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tall Guy: they closed my acct for no reason and now want my drivers lisc, ss *,birth record,a bill from my home.WHAT THE **** I had my FB from when they opend did nothign wrong ...........
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Tall Guy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tall Guy: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Tall Guy: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Tall Guy: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tall Guy taken from his Facebook customer service problem that occurred on November 21st, 2017.

Facebook

1.47 of 5 stars | 2518 reviews

~Tall Guy's Facebook Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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