Facebook: your pathetic phone support is a joke and so is...
A Facebook customer review by GetHuman user ~richard rivera from November 21st, 2017
Background on ~richard rivera's case
GetHuman: ~richard rivera - can you tell our other Facebook customers when your case took place?
~richard rivera: Yes I can. It was afternoon, on November 14th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~richard rivera a list of common Facebook problems)
~richard rivera: "Update account information" was why I was trying to contact.
~richard rivera's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~richard rivera: your pathetic phone support is a joke and so is you site i hate Facebook and all you security bull-****
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~richard rivera: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~richard rivera: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~richard rivera: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~richard rivera: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~richard rivera taken from his Facebook customer service problem that occurred on November 14th, 2017.