Facebook: yours don't answer questions you don't talk to...
A Facebook customer review by GetHuman user ~christonia gruwell from November 26th, 2017
Background on ~christonia gruwell's case
GetHuman: ~christonia gruwell - can you tell our other Facebook customers when your case took place?
~christonia gruwell: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~christonia gruwell a list of common Facebook problems)
~christonia gruwell: "Messenger problems" was why I was trying to contact.
~christonia gruwell's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~christonia gruwell: yours don't answer questions you don't talk to people on facebook because you won't delete an old account of mine has nudie pictures of me on it
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~christonia gruwell: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~christonia gruwell: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~christonia gruwell: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~christonia gruwell: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~christonia gruwell taken from his Facebook customer service problem that occurred on November 18th, 2017.