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Family Mobile: TRY USING THE CUSTOMER SERVICE NUMBER THAT U WO...

A Family Mobile customer review by GetHuman user ~SMART LADY from November 21st, 2017

Background on ~SMART LADY's case

GetHuman: ~SMART LADY - can you tell our other Family Mobile customers when your case took place?

~SMART LADY: Sure. It was middle of the night, on November 18th.

GetHuman: Did you reach out to Family Mobile, and if so, how?

~SMART LADY: I used the 877-760-8760 number I found for on the GetHuman Family Mobile customer phone number page I was on: Family Mobile Customer Service Phone Number

GetHuman: And which of these common Family Mobile customer issues best describes the reason you wanted to talk to them?

(Shows ~SMART LADY a list of common Family Mobile problems)

~SMART LADY: "Complaint" was why I was trying to call.

~SMART LADY's review of Family Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Family Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.

~SMART LADY: TRY USING THE CUSTOMER SERVICE NUMBER THAT U WOULD USE WITH ANY OTHER CARRIER. ITS *** I ONLY USE THIS TO CONTACT THEM AND HAVE SPOKEN TO REP EVERY TIME AND MY WAIT TIME NO LONGER THAN * MINUTES

GetHuman: Let's quantify your experience contacting Family Mobile. On a scale of 1 to 5, how easy is it go get help on a Family Mobile problem?

~SMART LADY: I'd give them a three out of five for ease of finding your way to help.

GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?

~SMART LADY: I'd give them a four out of five on communication.

GetHuman: And what about Family Mobile's ability to quickly and effectively address your problem?

~SMART LADY: For that I would say three out of five.

GetHuman: And finally- any advice for other Family Mobile customers?

~SMART LADY: Call them early in the day or late. Don't forget any personal or account information you might need for Family Mobile to know who you are.

GetHuman: Well there you have it. Some useful feedback and words from ~SMART LADY taken from his Family Mobile customer service problem that occurred on November 18th, 2017.

Family Mobile

2.38 of 5 stars | 181 reviews

Family Mobile Reviews Family Mobile's Phone Number All Family Mobile contact info

~SMART LADY's Family Mobile Review

Difficulty of finding help

3 out of 5 stars

Quality of communication

4 out of 5 stars

Timeliness and professionalism

3 out of 5 stars

Overall customer service rating

3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Family Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Family Mobile in any way.

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