Family Mobile: Waited a while to finally speak with someone bu...
A Family Mobile customer review by GetHuman user ~AudreyMcKale from November 18th, 2017
Background on ~AudreyMcKale's case
GetHuman: ~AudreyMcKale - can you tell our other Family Mobile customers when your case took place?
~AudreyMcKale: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Family Mobile, and if so, how?
GetHuman: And which of these common Family Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~AudreyMcKale a list of common Family Mobile problems)
~AudreyMcKale: "Technical or service issue" was why I was trying to call.
~AudreyMcKale's review of Family Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Family Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~AudreyMcKale: Waited a while to finally speak with someone but needed my phone unlocked, lady helped me out but needed the last PIN I could think of, she said if I didn't know it all I would have to do is go to walmart and show them my ID to verify this is actually me, which I wouldn't mind at least I know my account is secure. I finally got the PIN I needed and it unlocked my phone, girl was very nice and very helpful. After reading other reviews I was nervous they wouldn't be helpful but she was very helpful :)
GetHuman: Let's quantify your experience contacting Family Mobile. On a scale of 1 to 5, how easy is it go get help on a Family Mobile problem?
~AudreyMcKale: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~AudreyMcKale: I'd give them a two out of five on communication.
GetHuman: And what about Family Mobile's ability to quickly and effectively address your problem?
~AudreyMcKale: For that I would say three out of five.
GetHuman: And finally- any advice for other Family Mobile customers?
~AudreyMcKale: Call them early in the day or late. Don't forget any personal or account information you might need for Family Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~AudreyMcKale taken from his Family Mobile customer service problem that occurred on November 15th, 2017.