Family Mobile: This phone company is a rip off there people ca...
A Family Mobile customer review by GetHuman user ~davik Kane from November 22nd, 2017
Background on ~davik Kane's case
GetHuman: ~davik Kane - can you tell our other Family Mobile customers when your case took place?
~davik Kane: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Family Mobile, and if so, how?
GetHuman: And which of these common Family Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~davik Kane a list of common Family Mobile problems)
~davik Kane: "Complaint" was why I was trying to call.
~davik Kane's review of Family Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Family Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~davik Kane: This phone company is a rip off there people can not speak english well and there customer service *****. The people are rude and disrespectful and solve nothing. Changing my phone service
GetHuman: Let's quantify your experience contacting Family Mobile. On a scale of 1 to 5, how easy is it go get help on a Family Mobile problem?
~davik Kane: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~davik Kane: I'd give them a two out of five on communication.
GetHuman: And what about Family Mobile's ability to quickly and effectively address your problem?
~davik Kane: For that I would say five out of five.
GetHuman: And finally- any advice for other Family Mobile customers?
~davik Kane: Call them early in the day or late. Don't forget any personal or account information you might need for Family Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~davik Kane taken from his Family Mobile customer service problem that occurred on November 16th, 2017.