Family Mobile: Getting charged for customer care .I should not...

A Family Mobile customer review by GetHuman user GetHuman-cstrilla from December 7th, 2017

Background on GetHuman-cstrilla's case

GetHuman: GetHuman-cstrilla - can you tell our other Family Mobile customers when your case took place?
GetHuman-cstrilla: Yeah. It was late at night, on November 30th.
GetHuman: Did you reach out to Family Mobile, and if so, how?
GetHuman-cstrilla: I used the 877-440-9758 number I found for on the GetHuman Family Mobile customer phone number page I was on: Family Mobile Customer Service Phone Number
GetHuman: And which of these common Family Mobile customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-cstrilla a list of common Family Mobile problems
GetHuman-cstrilla: "Account issue" was why I was trying to call.

GetHuman-cstrilla's review of Family Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Family Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-cstrilla: Getting charged for customer care .I should not be charged
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-cstrilla: Charged **min. For customer care.Calling from the Dominican republic.it will not accept toll free.it was family mobile's mistake.
GetHuman: Let's quantify your experience contacting Family Mobile. On a scale of 1 to 5, how easy is it go get help on a Family Mobile problem?
GetHuman-cstrilla: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-cstrilla: I'd give them a two out of five on communication.
GetHuman: And what about Family Mobile's ability to quickly and effectively address your problem?
GetHuman-cstrilla: For that I would say one out of five.
GetHuman: And finally- any advice for other Family Mobile customers?
GetHuman-cstrilla: Call them early in the day or late. Don't forget any personal or account information you might need for Family Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-cstrilla taken from his Family Mobile customer service problem that occurred on November 30th, 2017.

Family Mobile

2.38 of 5 stars | 181 reviews
Family Mobile ReviewsFamily Mobile's Phone NumberAll Family Mobile contact infoGeneral Family Mobile customer service info
GetHuman-cstrilla's Family Mobile Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Family Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Family Mobile in any way.
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