Family Mobile: These people are seriously customer service def...
A Family Mobile customer review by GetHuman user ~Gunny Recon from November 26th, 2017
Background on ~Gunny Recon's case
GetHuman: ~Gunny Recon - can you tell our other Family Mobile customers when your case took place?
~Gunny Recon: Sure. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Family Mobile, and if so, how?
GetHuman: And which of these common Family Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Gunny Recon a list of common Family Mobile problems)
~Gunny Recon: "Complaint" was why I was trying to call.
~Gunny Recon's review of Family Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Family Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gunny Recon: These people are seriously customer service defective . I tried to get a billing issue resolved but in order to do it I have to pay a bill that is not mine
GetHuman: Let's quantify your experience contacting Family Mobile. On a scale of 1 to 5, how easy is it go get help on a Family Mobile problem?
~Gunny Recon: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gunny Recon: I'd give them a one out of five on communication.
GetHuman: And what about Family Mobile's ability to quickly and effectively address your problem?
~Gunny Recon: For that I would say three out of five.
GetHuman: And finally- any advice for other Family Mobile customers?
~Gunny Recon: Call them early in the day or late. Don't forget any personal or account information you might need for Family Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gunny Recon taken from his Family Mobile customer service problem that occurred on November 23rd, 2017.