Famous Footwear: IF YOU ARE UNDER THE IMPRESSION THAT THIS * WIL...
A Famous Footwear customer review by GetHuman user ~ENLIGHTENED from November 21st, 2017
Background on ~ENLIGHTENED's case
GetHuman: ~ENLIGHTENED - can you tell our other Famous Footwear customers when your case took place?
~ENLIGHTENED: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to Famous Footwear, and if so, how?
GetHuman: And which of these common Famous Footwear customer issues best describes the reason you wanted to talk to them?
(Shows ~ENLIGHTENED a list of common Famous Footwear problems)
~ENLIGHTENED: "Make a purchase" was why I was trying to call.
~ENLIGHTENED's review of Famous Footwear customer service
GetHuman: So how would you sum up your experience for GetHuman's Famous Footwear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ENLIGHTENED: IF YOU ARE UNDER THE IMPRESSION THAT THIS * WILL GET YOU TO SOMEBODY WHO CAN MAKE THINGS RIGHT,YOU WILL BE VERY DISSAPPOINTED !!!! I HAVE BEEN A FAITHFUL CUSTOMER FOR THE LAST ** YEARS BUT NO MORE ,TODAY THEY LOST ME !!!! SAD, ALL THIS BECAUSE THEY WOULD NOT SHIP A PAIR OF SHOES TO MY HOME OR TO ANY STORE WITHIN "THE DISTRICT I LIVE IN" NUTTS!!!! SEEMS LIKE SOMEBODY HAS A SHOE UP THEIR A-- !!!!!!
GetHuman: Let's quantify your experience contacting Famous Footwear. On a scale of 1 to 5, how easy is it go get help on a Famous Footwear problem?
~ENLIGHTENED: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ENLIGHTENED: I'd give them a five out of five on communication.
GetHuman: And what about Famous Footwear's ability to quickly and effectively address your problem?
~ENLIGHTENED: For that I would say three out of five.
GetHuman: And finally- any advice for other Famous Footwear customers?
~ENLIGHTENED: Call them early in the day or late. Don't forget any personal or account information you might need for Famous Footwear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ENLIGHTENED taken from his Famous Footwear customer service problem that occurred on November 17th, 2017.