Famous Footwear: i have a complaint with rewards program,i spend...
A Famous Footwear customer review by GetHuman user ~daniel perreira from November 12th, 2017
Background on ~daniel perreira's case
GetHuman: ~daniel perreira - can you tell our other Famous Footwear customers when your case took place?
~daniel perreira: Yeah. It was morning, on November 6th.
GetHuman: Did you reach out to Famous Footwear, and if so, how?
GetHuman: And which of these common Famous Footwear customer issues best describes the reason you wanted to talk to them?
(Shows ~daniel perreira a list of common Famous Footwear problems)
~daniel perreira: "Change order" was why I was trying to call.
~daniel perreira's review of Famous Footwear customer service
GetHuman: So how would you sum up your experience for GetHuman's Famous Footwear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~daniel perreira: i have a complaint with rewards program,i spend an average of $***.**-$***.** a year on shoes and havvn't used a reward yet.alway receive my coupon after or when i dont need it*always expired*shouldnt have an experation date for a reward.i recently bought my shoes from sportsauthoritie and spent $***.** on shoes for me,i have a house hold of * and in school and sports.i like the employees there, but would want this problem resolved.if my business is important to you, e-mail back at ******@***.com*,my name is daniel perreira and would want to continue business due to your employees good service.*my boys is in needs of footwear already!!!!!
GetHuman: Let's quantify your experience contacting Famous Footwear. On a scale of 1 to 5, how easy is it go get help on a Famous Footwear problem?
~daniel perreira: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~daniel perreira: I'd give them a four out of five on communication.
GetHuman: And what about Famous Footwear's ability to quickly and effectively address your problem?
~daniel perreira: For that I would say five out of five.
GetHuman: And finally- any advice for other Famous Footwear customers?
~daniel perreira: Call them early in the day or late. Don't forget any personal or account information you might need for Famous Footwear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~daniel perreira taken from his Famous Footwear customer service problem that occurred on November 6th, 2017.