Fandango: I had a promo code that said activated, but the...
A Fandango customer review by GetHuman user ~Terry from November 21st, 2017
Background on ~Terry's case
GetHuman: ~Terry - can you tell our other Fandango customers when your case took place?
~Terry: Yup. It was late at night, on November 19th.
GetHuman: Did you reach out to Fandango, and if so, how?
GetHuman: And which of these common Fandango customer issues best describes the reason you wanted to talk to them?
(Shows ~Terry a list of common Fandango problems)
~Terry: "Payment Problem" was why I was trying to call.
~Terry's review of Fandango customer service
GetHuman: So how would you sum up your experience for GetHuman's Fandango customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Terry: I had a promo code that said activated, but then would work. The main Gift card worked fine, but not the promo code. The Chatbot was not helpful at all and refused to let me talk to a supervisor. Looks like a SCAM on the part of Fandango.
GetHuman: Let's quantify your experience contacting Fandango. On a scale of 1 to 5, how easy is it go get help on a Fandango problem?
~Terry: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Terry: I'd give them a one out of five on communication.
GetHuman: And what about Fandango's ability to quickly and effectively address your problem?
~Terry: For that I would say one out of five.
GetHuman: And finally- any advice for other Fandango customers?
~Terry: Call them early in the day or late. Don't forget any personal or account information you might need for Fandango to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Terry taken from his Fandango customer service problem that occurred on November 19th, 2017.