Fandango: live chat on Sunday cause gift card didn't work...
A Fandango customer review by GetHuman user GetHuman-15739 from November 23rd, 2017
Background on GetHuman-15739's case
GetHuman: GetHuman-15739 - can you tell our other Fandango customers when your case took place?
GetHuman-15739: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to Fandango, and if so, how?
GetHuman: And which of these common Fandango customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-15739 a list of common Fandango problems)
GetHuman-15739: "Change Tickets" was why I was trying to call.
GetHuman-15739's review of Fandango customer service
GetHuman: So how would you sum up your experience for GetHuman's Fandango customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-15739: live chat on Sunday cause gift card didn't work. Email front, back of card along with the receipt. Told me they had to escalate it to promotions and ** to ** hours. Called on Wednesday they said wait till end of day. Called on Friday and no one could help. Customer Service was in Jamaica and they were of no help. Told me I had to wait.
GetHuman: Let's quantify your experience contacting Fandango. On a scale of 1 to 5, how easy is it go get help on a Fandango problem?
GetHuman-15739: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-15739: I'd give them a two out of five on communication.
GetHuman: And what about Fandango's ability to quickly and effectively address your problem?
GetHuman-15739: For that I would say one out of five.
GetHuman: And finally- any advice for other Fandango customers?
GetHuman-15739: Call them early in the day or late. Don't forget any personal or account information you might need for Fandango to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-15739 taken from his Fandango customer service problem that occurred on November 21st, 2017.