FedEx: Fed Ex in Weatherford cannot find my house. I h...
A FedEx customer review by GetHuman user ~Cathy from November 16th, 2017
Background on ~Cathy's case
GetHuman: ~Cathy - can you tell our other FedEx customers when your case took place?
~Cathy: Yes. It was late at night, on November 7th.
GetHuman: Did you reach out to FedEx, and if so, how?
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows ~Cathy a list of common FedEx problems)
~Cathy: "Complaint" was why I was trying to call.
~Cathy's review of FedEx customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cathy: Fed Ex in Weatherford cannot find my house. I had to travel approx. *** miles to get my Mother's Day gift. I got a call from Okahoma City to my home in Cordell. Weatherfor office could not find my house and took package to OKC. When I picked up the package, my house directions were written correctly on it. . Now- a second package -the Weatherford, OK office noted they left a package on front porch. I was home at the time noted delivery. I called customer service. The person I talked to understood the problem. She tried to call Weatherford office, but there was no answer. She said she would find out about package, and call me back . I did not hear back. Clinton, OK delivers packages frequently. Also, packages are delivered when no one is home. I cannot understand why Clinton's office has no problem, but Weatherford takes packages *** miles away for me to pick up or post that a package has been delivered when it has not been delivered. I do not understand why there was not
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
~Cathy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cathy: I'd give them a four out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
~Cathy: For that I would say five out of five.
GetHuman: And finally- any advice for other FedEx customers?
~Cathy: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cathy taken from his FedEx customer service problem that occurred on November 7th, 2017.