FedEx: I got on the phone with a nice person who start...
A FedEx customer review by GetHuman user ~Lucy Cole from November 22nd, 2017
Background on ~Lucy Cole's case
GetHuman: ~Lucy Cole - can you tell our other FedEx customers when your case took place?
~Lucy Cole: Yes. It was late at night, on November 14th.
GetHuman: Did you reach out to FedEx, and if so, how?
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows ~Lucy Cole a list of common FedEx problems)
~Lucy Cole: "Refund a Charge" was why I was trying to call.
~Lucy Cole's review of FedEx customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lucy Cole: I got on the phone with a nice person who started assisting me, two seconds later she asked me, mind if I put you on hold? Then, I could hear her talking and chatting with her friends through the line! Soon, another person asked if I needed help, and when I did, she directed me to another number! Very unhappy, as my package has still not been delivered!!
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
~Lucy Cole: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lucy Cole: I'd give them a three out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
~Lucy Cole: For that I would say five out of five.
GetHuman: And finally- any advice for other FedEx customers?
~Lucy Cole: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lucy Cole taken from his FedEx customer service problem that occurred on November 14th, 2017.